TruLife Shop Policy
Customer Care
At TruLife, we are dedicated to providing exceptional customer care to ensure your satisfaction and make your shopping experience enjoyable and hassle-free. Our Customer Care Policy outlines our commitment to assisting you at every step of your journey with us.
Customer-Centric Approach:
We prioritize your needs and concerns, striving to exceed your expectations in every interaction.
Prompt Response:
We aim to respond to your queries, concerns, and feedback as quickly as possible, usually within 2-4 hours during our business hours.
Communication Channels:
Reach us through our communication channels, including email and chat support to ensure you have multiple ways to connect with us.
Knowledgeable Support:
Our customer care representatives are well-trained and knowledgeable about our products, services, and policies to provide accurate information and assistance.
Order Assistance:
We're here to help you with any questions related to placing orders, order tracking, customization, and more.
Returns and Exchanges:
Our return and exchange process is designed to be hassle-free. We provide clear instructions on how to initiate returns or exchanges for a seamless experience.
Feedback and Suggestions:
We value your feedback and suggestions, as they help us improve our products and services. Your input is essential in shaping our brand.
Privacy and Security:
We prioritize the security of your personal information and adhere to strict privacy standards to ensure your data is safe.
Problem Resolution:
If you encounter any issues, our customer care team is dedicated to finding solutions that meet your needs and expectations.
Timely Updates:
We keep you informed about the status of your orders, any delays, and other relevant information to manage your expectations effectively.
Loyalty and Rewards:
We appreciate your loyalty and offer rewards programs or special perks to show our gratitude.
Continuous Improvement:
We regularly assess and enhance our customer care processes based on your feedback and emerging trends to ensure an outstanding experience.
Friendly and Empathetic Approach:
Our customer care representatives approach every interaction with empathy, understanding your concerns and treating you with respect and courtesy.
Non-Discrimination:
We are committed to providing exceptional customer care to all customers, regardless of race, gender, age, religion, or other factors.
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TruLife's Customer Care team is here to support you throughout your journey with us.
Your satisfaction is our priority, and we look forward to serving you with the utmost care and attention.
Should you have any questions, concerns, or feedback, please don't hesitate to reach out to us at TruLifeTeam@gmail.com.
8/21/23
Privacy & Safety
At TruLife, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy & Safety Policy outlines how we collect, use, disclose, and protect the data you provide to us. By accessing our website, making purchases, and interacting with our brand, you agree to the terms outlined in this policy.
Information We Collect:
Personal Information:
When you create an account, place an order, or interact with our services, we collect information such as your name, email address, shipping address, and payment details.
Usage Data:
We gather data about your interactions with our website, including pages visited, products viewed, and browsing behavior. This helps us improve our website and tailor your experience.
Communication:
If you contact us through customer support, email, or social media, we may collect your communication history to provide you with better assistance.
How We Use Your Information:
Order Processing:
We use your personal information to process and fulfill your orders, including shipping, payment, and communication regarding your purchases.
Communication:
We may send you promotional emails, order confirmations, and updates about our products, services, and promotions. You can opt out of these communications at any time.
Website Improvement:
We analyze usage data to enhance our website's functionality, content, and user experience.
Customer Support:
Your information helps us provide effective customer support and resolve any inquiries you may have.
Data Protection:
Security Measures:
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
Payment Information:
We use secure payment gateways to process transactions. We do not store your credit card details on our servers.
Third-Party Services:
We may use third-party service providers for various purposes, such as payment processing and analytics. These providers have their own privacy policies and safeguards.
Disclosure of Information:
Third Parties:
We may share certain data with trusted third parties, including shipping carriers and payment processors, solely for the purpose of fulfilling your orders and providing services to you.
Legal Requirements:
We may disclose your information if required by law, court order, or government request.
Your Choices:
Account Information:
You can update your account information and preferences by logging into your account on our website.
Communication Preferences:
You can manage your communication preferences by adjusting settings in your account or unsubscribing from promotional emails.
Cookies:
You can manage your browser settings to control cookies and tracking technologies used on our website.
Children's Privacy:
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Updates to this Policy:
We may update this Privacy & Safety Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. If you have any questions or concerns about our Privacy & Safety Policy or how we handle your data, please contact us at TruLifeTeam@gmail.com.
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8/21/23
Payment Methods
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Credit / Debit Cards
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Apple Pay