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TruLife 商店政策

客户服务

在 TruLife,我们致力于提供卓越的客户服务,以确保您满意并让您的购物体验愉快且无忧。我们的客户服务政策概述了我们在您与我们合作的每一步中为您提供帮助的承诺。

以客户为中心的方法:

我们优先考虑您的需求和担忧,努力在每次互动中超越您的期望。

及时回复: 

我们的目标是尽快回复您的疑问、疑虑和反馈,通常在工作时间内 2-4 小时内。

沟通渠道: 

通过我们的沟通渠道(包括电子邮件和聊天支持)联系我们,以确保您有多种方式与我们联系。

知识渊博的支持:

我们的客户服务代表训练有素,了解我们的产品、服务和政策,可以提供准确的信息和帮助。

订单协助:

我们随时帮助您解决与下订单、订单跟踪、定制等相关的任何问题。

退货和换货:

我们的退货和换货流程旨在无忧无虑。我们提供有关如何发起退货或换货以获得无缝体验的明确说明。

反馈与建议:

我们重视您的反馈和建议,因为它们有助于我们改进我们的产品和服务。您的意见对于塑造我们的品牌至关重要。

隐私和安全:

我们优先考虑您的个人信息的安全,并遵守严格的隐私标准,以确保您的数据安全。

问题解决:

如果您遇到任何问题,我们的客户服务团队将致力于寻找满足您的需求和期望的解决方案。

及时更新:

我们会随时向您通报订单状态、任何延误以及其他相关信息,以有效管理您的期望。

忠诚度和奖励:

我们感谢您的忠诚,并提供奖励计划或特殊福利以表达我们的谢意。

连续的提高:

我们根据您的反馈和新兴趋势定期评估和增强我们的客户服务流程,以确保提供出色的体验。

友好且富有同理心的态度:

我们的客户服务代表以同理心对待每一次互动,理解您的担忧并尊重和礼貌地对待您。

非歧视:

我们致力于为所有客户提供卓越的客户服务,无论种族、性别、年龄、宗教或其他因素。

TruLife 的客户服务团队将在您的整个旅程中为您提供支持。

您的满意是我们的首要任务,我们期待为您提供最贴心的服务。

如果您有任何问题、疑虑或反馈,请随时通过 TruLifeTeam@gmail.com 与我们联系。

 

23年8月21日

隐私与隐私安全

At TruLife, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy & Safety Policy outlines how we collect, use, disclose, and protect the data you provide to us. By accessing our website, making purchases, and interacting with our brand, you agree to the terms outlined in this policy.

Information We Collect:

Personal Information:

When you create an account, place an order, or interact with our services, we collect information such as your name, email address, shipping address, and payment details.

Usage Data:

We gather data about your interactions with our website, including pages visited, products viewed, and browsing behavior. This helps us improve our website and tailor your experience.

Communication:

If you contact us through customer support, email, or social media, we may collect your communication history to provide you with better assistance.

How We Use Your Information:

Order Processing:

We use your personal information to process and fulfill your orders, including shipping, payment, and communication regarding your purchases.

Communication:

We may send you promotional emails, order confirmations, and updates about our products, services, and promotions. You can opt out of these communications at any time.

Website Improvement:

We analyze usage data to enhance our website's functionality, content, and user experience.

Customer Support:

Your information helps us provide effective customer support and resolve any inquiries you may have.

Data Protection:

Security Measures:

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Payment Information:

We use secure payment gateways to process transactions. We do not store your credit card details on our servers.

Third-Party Services:

We may use third-party service providers for various purposes, such as payment processing and analytics. These providers have their own privacy policies and safeguards.

Disclosure of Information:

Third Parties:

We may share certain data with trusted third parties, including shipping carriers and payment processors, solely for the purpose of fulfilling your orders and providing services to you.

Legal Requirements:

We may disclose your information if required by law, court order, or government request.

Your Choices:

Account Information:

You can update your account information and preferences by logging into your account on our website.

Communication Preferences:

You can manage your communication preferences by adjusting settings in your account or unsubscribing from promotional emails.

Cookies:

You can manage your browser settings to control cookies and tracking technologies used on our website.

Children's Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Updates to this Policy:

We may update this Privacy & Safety Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. If you have any questions or concerns about our Privacy & Safety Policy or how we handle your data, please contact us at TruLifeTeam@gmail.com.

8/21/23

Payment Methods

支付方式

  • 信用卡/借记卡

  • 苹果支付

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